Patients’ Charter

The Nantwich Clinic always aims to provide the best possible standard of healthcare for our patients.

Our responsibilities to you

 
You will be treated as an individual and partner in your healthcare, given courtesy and respect regardless of your background, ethnicity, religious belief, personal situation, or the nature of your health problem.

We aim for the highest standard of medical practice at all times. The Podiatrists undertake to maintain these standards through continuing audit of your care, peer assessment and through professional learning and development.
 

Your responsibilities to us

 
Help us to help you: 

 

Waiting time

 
We run an appointment system at the clinic. You will be given a time at which the podiatrist hopes to be able to see you. Our aim is that you are seen at that time, occasionally a patient may require more time – we ask for your patience at these times.

 

Access

 
You will have access to a podiatrist rapidly in the case of an emergency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the clinic. We will try to offer all patients access to a podiatrist within 48 hours although it will not always be possible to offer an appointment with the podiatrist of your choice.

 

Telephone

 
We will try to answer the telephone promptly and ensure that there are sufficient staff members available to do this.

 

Complaints and Suggestions

 
We shall give you a full and prompt reply to any complaints you make about the service we provide and try and change the way we work if this would improve care or standards to you and others. In the event of a complaint, patients have access to the Practice´s Complaints´ Procedure. This can be accessed via our Clinic manager. Suggestions on how our service may be improved should put in the suggestions box in reception.

 

Health promotion

 
The practice will offer patients advice and information on steps they can take to promote good foot health and avoid illness, and self-help which can be undertaken without reference to a podiatrist.

 

Medical records

 
Information contained in your health records is kept confidential at all times and only disclosed to others for purposes related to your health care (except when you have given permission).

Under the Data Protection Act 1998, you are normally entitled to access your clinical records or any other personal information held about you. For this, please contact the reception staff.

How your medical records are used to help you: Your records are important to help ensure that you receive the best possible care from us.

Your records are used in the following ways to guide and administer the care you receive:

Whilst always preserving your confidentiality, your records can also help us to help you by: assisting with health research. (If you need to be personally involved with the research, you will be contacted to see if you are willing to participate. You will not be identified without your agreement).